What is All the Fuss About NLP (Neuro Linguistic Programming)? Is it Worth Taking a Training Course?

Our senses provide us with about 2 Millions bits of information per second every second of our lives. In order to cope, our minds filter this information to a level that we can cope with (roughly 7 bits of information +/- 2).

So the mind does a lot behind the scenes and it may not always be clear why we act or feel the way we do. We can end up with unwanted negative emotions or unwanted behaviors which can adversely affect us and those around us.

We may not know why others such as family, loved ones, colleagues or even strangers sometimes act negatively around us.

Now, wouldn’t it be good to be in control of your life, relationships, work environment, aspirations and success?”

Whilst NLP is sometimes touted as the “Cure All” holy grail by many practitioners it is useful to understand that many of the techniques are naturally occurring phenomena. The techniques have been formalized into a structured program to assist in teaching and learning.

Many NLP training courses run over a 7 day period from a Saturday to the next Friday. A few organisations offer training over a series of weekends.

An NLP Practitioner training course will definitely empower you to take control of your life and to understand the reasons for not having everything that you desire – the way some people have, such as a successful relationship, the job that you always wanted, or money.

Once you understand and change the things that are holding you back you will be free to achieve your true desires. This is achieved by setting personal and business goals in a way that both the unconscious and conscious parts of the mind work together to achieve the same outcome.

In fact one of the most common reasons that goals are not achieved by people is that goals are stated in a negative or counter-productive way, for example: “I don’t want to be fat” or “I want to be richer”.

In the first example the unconscious part of the mind, the part that stores memories cannot process a negative so it deletes the word “don’t” and the goal it takes on board is “I want to be fat”, and that’s the future memory that’s stored away as a template for your future physique!

In the second example “I want to be richer”, this is a non-specific goal so as soon as you find a coin on the street you are now richer! So in this case the unconscious mind gives itself a pat on the back and says “yay – we are now richer – goal achieved – success” (or something similar!).

Now you may ask, is it possible to achieve so much in so little time? Well here are a few quotes from graduates of NLP Practitioner courses:

“Thank you for a wonderful course and for making it so much fun. Your teaching made everything easy to understand and as well as learning about others, I have learned so much about myself – Larraine “

“All I can say is who’s the man! May all your blessings flow through – you have been absolutely amazing and I have learned so much. Thank you from the bottom of my Heart. -Jor’el”

“Sending you a big thank you for a fantastic course… for being so passionate about NLP and for making it so much fun, interesting and beautifully taught. Every minute was an inspiration. For every “Aha” moment, insight and amazing shift in consciousness, I am truly grateful. You are an inspiration. With much love – Lisa”

The interesting thing about these courses is that you will also be certified to practice the techniques on others at the end of NLP Practioner courses.

How-To Design a VOIP Training Course

VOIP Training and Education is gaining popularity as this vital technology is becoming an imperative to maintaining a competitive edge.

Designing any training course, the first aspect you have to consider is the answer that the training course will have to furnish to the demand of learning formulated by the buyer.

A non superficial knowledge of the training needs it allows to predispose a suitable and effective answer in terms of contents and, often, also of methods.

Besides it also allows to choose the teachers and trainers able to transfer knowledge to participants and also to manage processes.

From Were to Begin? As for any other training intervention a plan of action is needed, what follows could be useful in our case:

1- Define Training Goals and Objectives:

Naturally the objectives of a training course on VOIP can be different according to the dimension of your firm and to your line of business.

For example if your firm is a small or medium enterprise that utilizes VOIP services as end user, the objectives of a training course on VOIP could be these:

-To make aware project managers and responsible of function persons of the necessity to adjust the organization to the technology Voice Over IP;

-To homogenize VOIP knowledge and skills among the business responsible launchings;

-To Identify the application problem list;

-To stimulate the dialogue among the persons responsible of function.

If your firm is a firm that supplies products, services and VOIP consultations, then the objectives could be:

To understand the market context and the perspectives of development of the VOIP products and services in your region or country.

To identify the technical and application problem list of the VOIP with reference specifically to the integration between traditional telephone infrastructures and IP networks of which it requires the client to safeguard the investments effected in the past.

Specific updating on necessary technical knowledge to effectively configure the customers VOIP equipments

Which is the Target Audience of a VOIP Training?

Here are some examples but this list is not exhaustive:

-IT managers

-Technical sales/marketing personnel


-Network designers and engineers

-Product design engineers developing integrated-services products

-Telecom technicians and managers integrating PBX services within data networks

-Systems administrators who will manage a converged network

2. Determine Participants’ Needs

In a VOIP training the initial demands of learning are usually the followings:

-Necessity to furnish the basics of VOIP technology to the participants, especially to those who are not technicians;

-To furnish a common language to all participants, both to those coming from Information Technology function that from the other areas not tightly tied up to the Information Technology (for instance administration, marketing, production);

-To facilitate the integration of the new technology with those existing;

-To appraise the impact of VOIP on the business structure and on the redefinition of the duties of the personnel;

-To understand the necessary elements to the determination of the ROI (Return On Investment) of the project of investment in the VOIP technology.

3. Outline Training Content

Here for example some hints:

-Introduction to Voice over IP

-Understanding the Requirements of Voice in an IP network

-Understanding Gateways and Their Roles

-Encapsulating Voice in IP Packets

-Calculating Bandwidth Requirements

-Understanding Security Implications

Voice over IP Signalling and Call Control

-Understanding the Need for Signals and Call Control

-Configuring H.323

-Configuring SIP

-Configuring MGCP

-Comparing Call Control Models

-Improving and Maintaining Voice Quality

-Comparing Voice Quality Measurement Standards

-Understanding VOIP Challenges

-Understanding QOS (Quality Of Services) and Good Design

-Understanding Jitter and Delay

-Understanding QOS Tools in the WAN (Wide Area Network)

-Configuring QOS in the WAN

-Understanding Voice Bandwidth Engineering

Scalable Numbering and Applications

4. Develop Instructional Activities such as brainstorming, case studies, cooperative group work

Skill development is best achieved through modelling, practice, and feedback, while information acquisition can be achieved through group discussion or collaborative group work

Some strategies that promote active learning include brainstorming, games, mini-lectures, small group work, cooperative group work, simulations, role-playing, and VOIP implementation success case studies

5. Prepare Participant Evaluation Forms

The purpose of the evaluation is to determine the extent to which the training achieved its objectives and to identify what adjustments, if any, need to be made to the VOIP training design or follow-up process. Some issues to address through the evaluation form:

-Did the participants acquire the knowledge and skills that the VOIP training was supposed to provide?

-Were the trainers knowledgeable about VOIP training content?

-Were the activities interesting and effective?

-Was the training format appropriate?

-Is more training on this or related topics needed to support participants in their work?

6. Determine Follow-up Activities for the Event.

Without follow-up, the benefits of a VOIP training may quickly be forgotten or never used.

Follow-up activities provide the continued support and feedback necessary for the successful implementation of new ideas and practices.

To be effective, follow-up activities should be planned as you develop your VOIP training design, and should include a range of opportunities for participants to reflect on both the content of what they learned during the VOIP training and the process of implementation.

Top 5 Most Popular IT Training Courses

With an increased interest in IT training within businesses, below is a list of the top 5 most popular choices for IT training courses in the South of England.

VMware virtual infrastructure simplifies IT so companies leverage their storage, network, and computing resources to control costs and respond faster. The VMware virtual infrastructure approach to IT management creates virtual services out of the physical IT infrastructure, enabling administrators to allocate these virtual resources quickly to the business units that need them most.

Attending a VMware training course will enable you to gain in-depth skills and industry-recognised certification on VMware technology. The VMware Certified Professional Program is designed for any technical individual who want to demonstrate their expertise in virtual infrastructure and increase their potential for career advancement by becoming a VMware Certified Professional (VCP).

The vSphere course is aimed as an introduction to both the new and enhanced functionality in the latest release of VMware’s Virtual Infrastructure suite. It allows delegates to gain training on the new version. The course does assume a base knowledge of infrastructure technologies, however no prior knowledge of virtualisation is needed; this course takes the student from knowing nothing, or little, through to understanding the functionalities of the product, and being able to install and configure the products. At the end of this hands-on training course, you will understand the new features and functions of the new version of vCenter and ESX.

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation.

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide such benefits as:

• reduced costs
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• standards and guidance
• improved productivity
• improved use of skills and experience
• improved delivery of third party services through the specification of ITIL or BS15000 as the standard for service delivery in services procurement

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services. ITIL courses start with the ITIL Foundation and leads on to a full range of Service Management topics.

Projects bring together resources, skills, technology and ideas to achieve business objectives. Using a structured project management method such as PRINCE2 helps an organisation to ensure that these objectives are delivered to an appropriate level of quality and within the constraints of time and cost. It is also an essential element in managing the risks inherent in change and innovation.

PRINCE2 is used extensively throughout the public sector in the UK and is also widely recognised and used commercially in the UK and abroad. The method can be applied to all kinds of project including information systems projects. Prince2 project management enables projects to be carried out effectively, efficiently and productively. The Prince2 software supports the management, control and organisation of a project by providing a clearly structured framework.
Prince2 Training courses available are Foundation, Practitioner Conversion and Foundation and Practitioner.

Server virtualisation is a hot topic in the IT world because of the serious economic benefits that can be achieved. Microsoft Technical training courses are aimed at giving IT professionals; the training necessary to understand the technology, update their skills and obtain the appropriate Microsoft qualifications.

This course teaches delegates how to implement and manage Windows Server 2008 Hyper-V. It also teaches delegates how to manage Hyper-V with Solution Centre Virtual Machine Manager (SCVMM) and with PowerShell. The primary audience for this course is Windows Server 2003/2008 System Administrators who manage and implement Server Virtualization technologies within their network. The secondary audience for this course is Enterprise System Architects.

Excel has earned its reputation as a solid business application, and rightly so, it is a powerful tool you can use to create and format spreadsheets, and analyze and share information to make more informed decisions. Excel training courses are delivered by Microsoft Qualified trainers for all versions of MS Excel. Each course is one day in duration and there are three levels of training – Introduction, Intermediate and Advanced.

Introduction to Microsoft Excel training gives you an introduction to the basic functions of spreadsheet. It also provides you with a brief introduction to accounting principles, which form the basis of a spreadsheet. Topics covered also include, simple budgeting, creating charts and graphs, and producing basic financial reports.

Those who undertake Intermediate Microsoft Excel training are assumed to know how to work their way around a spreadsheet and have a firm understanding of the principles behind how a spreadsheet works. It is not recommended that anyone undertake an intermediate Microsoft Excel training course without having a basic knowledge of spreadsheets and how they work.

Advanced Microsoft Excel training requires that the student have had already acquired a superior level of understanding of the complex calculations and advanced features of Microsoft Excel. In advanced Microsoft Excel training additional topics such as complex formulas, analysis of financial data, and working with multiple workbooks will be covered.